Responsible Gaming
Our Commitment to Responsible Gaming
At myurbanware.ca, we are committed to promoting a safe and enjoyable gaming environment. Online casino gaming should be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
Online gambling in Canada is available only to individuals who are 18 years of age or older (or the legal age of majority in your province). By accessing our platform, you confirm that you meet the legal age requirement in your jurisdiction. We take age verification seriously and reserve the right to request identification to confirm your eligibility.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following warning signs in your own behavior, please seek help immediately:
- Gambling with money you cannot afford to lose
- Repeatedly trying to win back losses (chasing losses)
- Spending increasing amounts of time or money on gambling
- Hiding your gambling activity from family, friends, or loved ones
- Neglecting work, school, family, or personal responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying about the amount of time or money spent gambling
- Using gambling to escape problems or cope with negative emotions
- Failed attempts to reduce or control gambling
Self-Help Tools and Player Protection Features
We offer a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Cap the amount you are willing to lose during a gaming session
- Time-Out/Reality Checks: Receive periodic reminders about how long you have been playing and how much you have wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Permanently close your account if you wish to stop gambling
We encourage you to use these tools as part of your responsible gaming strategy. If you need assistance setting up any of these features, our customer support team is available 24/7.
Support Organizations and Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support across Canada and internationally:
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Provides research, education, and support for problem gambling prevention across Canada
- Gamblers Anonymous: Free peer support meetings and recovery programs available across Canada
- Provincial Helplines: Contact your provincial gambling helpline for local support services
International Resources
- United States — National Council on Problem Gambling: www.ncpgambling.org — (1-800-522-4700)
- United Kingdom — GamCare: www.gamcare.org.uk — Free counseling and support services
- United Kingdom — GamStop: www.gamstop.co.uk — National self-exclusion scheme
- Australia — Gambling Help Online: www.gamblinghelponline.org.au — Online counseling and support
Take Action Today
If you recognize problem gambling behaviors in yourself or someone else, please seek help immediately. Problem gambling is a treatable condition, and support is available. Reach out to one of the organizations listed above or contact your healthcare provider. Remember: gambling should be fun and entertaining. If it stops being enjoyable, it's time to take action.
You are not alone. Help is available. Take the first step today.